Please use the following form to send an email to ensure a smooth return process:
The name of the product you want to return:
We will provide you with more instructions on how to return the product in exchange for an in-store refund or in the form of an electronic gift card.
In order to be eligible for a return, the product must be in an unused state and in the same state as the received product .
The purchase of swimsuits and underwear is final and cannot be returned due to hygiene reasons.
You must also return the packaging and other items that came with the order.
The buyer is responsible for shipping the items to china's order processing center.
If you return high-value items, we recommend that you use a traceable. shipping service or purchase transportation insurance to ensure that we receive your returned items.
We are not responsible for packages lost in transit, and we cannot refund your postage or shipping costs. We do not refund any additional service fees.
Please do not refuse the package at your door or intentionally not pick it up at the post office, and do not return the package to the address on it .
If you do this, you will not return the item to us, but will be sent to the shipping center or warehouse. Unfortunately, we will no longer be able to find your package. We can only process it if we announce the return and refund via email in advance.
*(You can find the order number and product name in your order and shipping confirmation.)
1After returning the goods, please tell us the return tracking number.
Note: The original shipping and insurance premiums are not refundable.