FAQS
Please make sure that you follow below steps:
1/ Click on shopping cart(then click CHECT OUT) or Click on BUY IT NOW(Product details page).
2/Click the discount code on the right side of the page.
3/ Enter discount code and continue settlement.
We often have some great promotions running on our website. Just remember, you need to enter the discount/promo code when you are checking out as it can't be applied later.
Unfortunately, we are unable to manually enter discounts after the order has been completed.
Please follow the page guide to get back your password via the registered e-mail you used on our site. Or please contact our customer service via e-mail Anngy555@gmail.com and ask them to help you reset the password.
You can be assured that shopping with us is safe! We are a member of "Verified by Visa" and "Secure by Mastercard", providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit/debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.
Yes, as we are an online retailer you can only order online. This is the best way to pay. It is fast, safe and secure.
Please contact us via email Anngy555@gmail.com if you want to do changes to your order, if the order is still under processing, then the customer service will help you, but if the order was shipped out already, sorry, no changes anymore.
Please contact us via e-mail Anngy555@gmail.com , if the order is unshipped, then the customer service will help you, if shipped out, then sorry.
We're sorry to hear that you've received an incorrect or faulty item. Please send us an e-mail with your order number, the name/product code and the picture of the item you were supposed to receive any further details of the problem within 30 days of receiving your order.
Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice.Return freight needs to be paid by you.
Yes, but make sure that your order is under USD50 and do not choose expedited shipping.
We can deliver worldwide.
Depending on the value of your order, your parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs. But we often do low-value declaration to avoid the customs.
Unfortunately, these charges are out of anngy’s hands and vary widely from country to country, so we’re unable to predict what your particular charges may be. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.
Receiving time = processing time +shipping time.
1) Processing time:1-2 Business Days.
2) Shipping Time:Standard Shipping:7-15 Business Days.
Note: The shipping time will be affected by public holidays, destination countries(especially shipping addresses outside the USA or Canada), bad weather and international couriers.
Yes! You can have your parcel shipped to another address. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organization in the address field, as well as the contact name to ensure your parcel is successfully delivered.
If your order does not arrive in the time frame we stated, please contact us via e-mail Anngy555@gmail.com.
